Our policies

1. CUSTOMER REGISTRATION

To make a purchase through POTS & MOSS, acceptance of these conditions and registration by THE CLIENT is an essential requirement. For this, we will need some personal data. The only registration will be understood as the knowledge and acceptance of these Terms and Conditions. Registration at www.potsandmoss.com is free.

2. USE OF THE WEB

POTS & MOSS will inform, in an unequivocal and easily accessible way, the steps that must be followed to place an order, and will inform via email when the order request was received. The steps of a purchase will be the following:
1) Add products to the shopping cart
2) Validation of customer data
3) Purchase of products
4) Issuance of an informative ticket on the order where the products to be sent will be indicated.
POTS & MOSS indicará, además, su dirección de correo postal o electrónico y los medios técnicos a disposición del consumidor para identificar y corregir errores en el envío o en sus datos.

3. PAYMENT MEANS THAT MAY BE USED ON THIS SITE

The products and services offered on this site, unless a different form is indicated for particular cases or offers of certain goods or services, can only be paid in the virtual store mode through the izypay payment gateway.

4. CONSENT FORMATION IN ORDERS PLACED THROUGH THIS SITE

Through www.potsandmoss.com, POTS & MOSS will make offers of products, which may be accepted electronically, and using the mechanisms that the same site offers to do so. Any acceptance of the offer will be subject to the condition that POTS & MOSS validates the transaction. Consequently, for any operation carried out on this site, confirmation and / or validation and / or verification by POTS & MOSS will be a requirement for the formation of consent. To validate the transaction, POTS & MOSS must verify:
a) That it has the requested products in its stock and that the products comply with the quality standards of POTS & MOSS.
b) To inform the CUSTOMER about this validation, POTS & MOSS will send a written confirmation to the same email address that the CUSTOMER accepting the offer has registered, so that due and timely knowledge of the consumer is guaranteed.

5. DISPATCH OF PRODUCTS

Products purchased through www.potsandmoss.com will be subject to the dispatch and delivery conditions chosen by the CLIENT and available on the site. The information of the place of delivery is the sole responsibility of the CLIENT.
Orders will be served through defined time ranges and according to their availability, which can be found on our website.

6. RIGHT TO CANCEL ORDERS AND PRODUCT EXCHANGE

POTS & MOSS accepts the cancellation of orders and for this purpose, the CLIENT must communicate the cancellation until 10 pm the day before delivery. Cancellations can be requested via email or whatsapp.
POTS & MOSS accepts the change of product provided that the cause is due to visible deterioration at the time of receiving it (cases of breakage or obvious cracking of the piece as a result of transport or manipulation in the delivery process) with which it will proceed to send a new part exactly equal to the one acquired by THE CUSTOMER once the previous one has been received and confirming the corresponding failure. The exchange of the piece indicates that there is no refund of the payment that has been made for it. For this purpose, the CLIENT must communicate the change request until 10 pm on the day after delivery. Change requests may be requested via email or whatsapp.
In both cases, both for order cancellation and product change, if signs of fraud or security of our dispatch team are detected, or fraud in the change request, POTS & MOSS reserves the right to cancel the order and / or the request.

7. USE OF PERSONAL DATA REGISTERED ON THE SITE

The data referred to in these terms and conditions will have the purpose of validating orders and improving the information and marketing work of the products and services provided by www.potsandmoss.com. They may only be delivered to subsidiaries or companies related to POTS & MOSS. In no case will they be transferred to third parties.
In accordance with Law No. 29733 - Personal Data Protection Law and its Regulations approved by S.D. 003-2013-JUS, the user gives his express consent so that the personal data that he provides to POTS & MOSS through this means and / or any other means are incorporated into the Data Bank of Interested Persons in POTS & MOSS and are treated by this in order to answer your queries and provide advertising information, giving them uses that include topics related to profile analysis, advertising and commercial prospecting, statistical, historical, scientific and educational purposes. The user authorizes POTS & MOSS to keep their personal data in the aforementioned data bank as long as they are useful for the aforementioned purpose and uses. The user may exercise their right of access, update, rectification, inclusion, opposition and deletion or cancellation of personal data by downloading the ARCO rights request form from the POTS & MOSS website and sending it to the email info@potsandmoss.com

8. VALIDITY OF THE OFFERS CONTAINED ON THIS SITE

The prices of the products available on this site, as long as they appear on it, will only be valid and applicable on this site and will not necessarily be applicable to other sales channels used by POTS & MOSS, unless indicated by POTS & MOSS. Likewise, POTS & MOSS may modify any information contained in this site, including those related to merchandise, services, prices, stocks and conditions, at any time and without prior notice, respecting the purchases that have been accepted up to that moment.

9. PROMOTIONS

The promotions offered on this website are not necessarily the same as those offered by other sales channels used by POTS & MOSS, such as physical locations, unless expressly stated on this site or in the advertising made by POTS & MOSS for each promotion.

10. OTHER WEBSITES

www.potsandmoss.com does not guarantee, endorse or endorse in any way access to information or content on any other website or portal unless there is a special relationship with another company that does not belong to POTS & MOSS or is not affiliated with it, to introduce more features on the Site. These special relationships are established with business partners, sponsors, and company brand sites.

11. REPRESENTATIVES

Any presentation or claim related to acts or contracts executed or celebrated through this site must be submitted by sending an email to info@potsandmoss.com

12. LEGAL CAPACITY TO CONTRACT

The services of www.potsandmoss.com are available only to those individuals who have the legal capacity to contract, as provided by current legislation. If a person does not have the legal capacity to contract, they must refrain from using the services offered on the site. www.potsandmoss.com may suspend the participation of the CLIENT that is proven to lack the legal capacity to use the services offered on the site at any time temporarily or permanently or when they provide information that is false, inaccurate or fraudulent when registering.

Introduction

ONYX S.A.C with RUC No. 20520974521, with address at Calle Laurel Rosa 126, Urb. Los Sauces, district of Surquillo, Province and Department of Lima (hereinafter, "POTS AND MOSS"), includes in this document its Privacy Policy.

POTS AND MOSS ensures the maximum reservation and protection of those personal data that users or potential users, in order to make use of the services, provide us through our website (www.potsandmoss.com) and other documents or forms.

Objective and purpose

POTS AND MOSS is aware of the high importance of the privacy of our users and of all those who are interested in the services offered. Being consistent with this consideration, we are committed to respecting your privacy and protecting the confidentiality of your private information and personal data. For this reason, through this Privacy Policy, we make known to our users, the way in which the personal data provided in POTS AND MOSS is collected, processed and protected.

Private personal information does not include information that is available through publicly accessible sources. Electronic, optical and other technology means of communication designed to provide information to the public and open to general consultation, telephone directories, newspapers and magazines, social communication media, professional lists, directories of anonymized jurisprudence, the Public Registries administered by the National Superintendency of Public Registries as well as any other registry or data bank qualified as public according to law, the entities of the Public Administration in relation to the information that must be delivered in application of the Law Nº 27806, Law of Transparency and Access to Public Information.

Legislation

In accordance with Law No. 29733 - Personal Data Protection Law (hereinafter, the “Law”) and its Regulations, approved by Supreme Decree No. 003-2013-JUS, personal data is understood to be all information about a natural person who identifies or makes it identifiable through means that can be reasonably used.

On the other hand, personal data processing is understood as any technical operation or procedure, automated or not, that allows the collection, registration, organization, storage, conservation, preparation, modification, extraction, consultation, use, blocking, deletion, communication by transfer or by dissemination or any other form of processing that facilitates the access, correlation or interconnection of personal data.

POTS AND MOSS develops its Policy for the treatment of personal data in accordance with the guiding principles established in the Law mentioned below:

Principle of legality: the collection of personal data of our users by fraudulent, unfair or illegal means is rejected.

Principle of consent: In the processing of personal data of our users, your consent will be mediated.

Principle of purpose: The personal data of our users will be collected for a specific, explicit and lawful purpose, and will not be extended to another purpose that has not been unequivocally established as such at the time of its collection.

Proportionality principle: All personal data processing of our users will be adequate, relevant and not excessive for the purpose for which they were collected.

Quality principle: Personal data will be truthful, accurate and, as far as possible, updated, necessary, relevant and adequate with respect to the purpose for which they were collected.

Security principle: they will be kept in such a way that their security is guaranteed and only for the time necessary to fulfill the purpose of the treatment.

POTS AND MOSS and, where appropriate, those in charge of treatment have appropriate security measures in place in accordance with the treatment to be carried out, as well as they will adopt the technical, organizational and legal measures necessary to guarantee confidentiality of personal data.

Information about personal data

The user is informed and freely and voluntarily authorizes POTS AND MOSS to collect, store, preserve, access, use, delete or update their personal data for their activities in Peru. In this sense, the personal data to which POTS AND MOSS has access as a result of the services it provides or by filling in different forms, will be incorporated into the corresponding "Personal Data Bank of Web Users", forming the organized set of data personal data of users, created by POTS AND MOSS and registered in the National Registry for the Protection of Personal Data.

The personal data provided by users will be treated with complete confidentiality and may only be known and handled by POTS AND MOSS staff who need to know said information to provide the services offered. POTS AND MOSS undertakes to keep professional secrecy regarding them and guarantees the duty to keep them by adopting all the necessary security measures. Authorization will not be necessary when the personal data is necessary for the execution of a contractual relationship in which the Personal Data Holder is a party.

If the recorded data are inaccurate, in whole or in part, or incomplete, POTS AND MOSS may update and / or replace them with the corresponding rectified or completed data.

The personal data requested from users through different forms on the website or physical, are basic contact data and are adequate, relevant and not excessive in relation to the purpose for which they are collected.

Purpose of the processing of personal data

The user expressly authorizes POTS AND MOSS to use their data to process orders, deliver products and services, process payments, maintain and update our files and their accounts with us, make available content such as wish lists and customer comments, recommendations for products and services of interest to you. We also use this information to be able to provide these services and functions and to improve our services, features and platform, prevent or detect fraud or abuse, allow third parties to provide technical, logistics or other services on our behalf, tailor our communications and, in general, development of commercial, contractual, marketing, advertising, promotional, administrative and user support actions, whether of a general nature or adapted to their personal characteristics. Said actions may be carried out by email or other equivalent means of communication.

Personal data will be canceled when they are no longer necessary for the purposes for which they have been collected. However, they will be kept for as long as POTS AND MOSS may be held responsible for this relationship with users. Subsequent processing for historical, statistical or scientific purposes will not be considered incompatible.

Online chat

Users authorize POTS AND MOSS to process their personal data in order to provide answers to queries made through the "Online Chat", so the measures adapted in this Privacy Policy will be applied.

 

Transfer of personal data nationally or internationally

The user authorizes the transfer of their data to companies at a national or international level (cross-border flow) related and / or associated with POTS AND MOSS in order to properly manage the services requested by users and the subsequent procedures, in relation to the purpose indicated in the previous sections, extending to them the express authorization for their use. POTS AND MOSS guarantees the adequate level of protection of users' personal data for the transfer of personal data, in accordance with a protection comparable to that provided by this Law or by international standards on the matter.

In this sense, the personal data, as well as the information that is generated from them according to the processing of personal data indicated in the previous paragraph, will be transferred to the transport company with which POTS AND MOSS has a contractual relationship to carry out the delivery of products or services, process payments, know the satisfaction levels of your products and services, receive complaints, suggestions and claims from the user, as well as to incorporate personal data in its database and carry out the purposes indicated in the point 5. above.

Personal data security

In compliance with current regulations, the Information Security Directive approved by Directorial Resolution No. 019-2013-JUS / DGPDP of the National Authority for the Protection of Personal Data, POTS AND MOSS has adopted technical and organizational security measures and confidentiality appropriate to the category of personal data, necessary to maintain the required level of security, in order to avoid as far as possible the alteration, loss or unauthorized treatment or access that may affect integrity, confidentiality and availability of information.

However, the transmission of information through communication networks and the Internet is not totally secure; For this reason, and despite the fact that POTS AND MOSS will make its best efforts to protect personal data, it cannot guarantee its security during transit to the website. All information that Internet users provide by this means will be sent at their own risk.

Exercise of the Rights of Access, Rectification, Cancellation and Opposition

Internet Users who have provided personal data to POTS AND MOSS can contact it, in order to be able to exercise their rights to information, access, update, inclusion, rectification and deletion, to prevent the provision of their personal data, of opposition to the treatment or objective treatment of the data, in the terms included in the current legislation. These rights may only be exercised by the owner of the personal data or his / her attorney, in accordance with the law.

In order to exercise these rights, users should go to the following email address info@potsandmoss.com with the reference "Protection of Personal Data", specifying your data, proving your identity and the reasons for your request. Whoever signs the request must attach a simple copy of the documents that prove the identity of the owner (National Identity Document or equivalent document) or, where appropriate, that of the attorney-in-fact, as well as a simple copy of the power of attorney granted by notarial means when applicable.

Likewise, POTS AND MOSS informs its users of the existence of the administrative means to enforce their rights to exercise before the National Data Protection Authority or jurisdictional before the Judicial Power for the purposes of the corresponding habeas data action.

Others

As it is a virtual tool, which does not allow direct physical contact between POTS AND MOSS and the owner of personal data, POTS AND MOSS will collect and process personal data based on the good faith presumption that whoever facilitates is of legal age, is proficient in the Spanish language, is in full use of his mental faculties, holds full civil capacity and is the owner of the personal data or acts as a representative of the owner of the data that he facilitates , in case they are owned by third parties.

To make any type of query regarding this Policy, you can contact the following email address: info@potsandmoss.com

Validity and modification of this Personal Data Protection Policy

The Personal Data Protection Policy of POTS AND MOSS is constantly updated, so POTS AND MOSS reserves the right to modify its Policy in the event that there is a change in current legislation, doctrinal, jurisprudential or by own business criteria . If any change is made to this Policy, the new text will be published on this same website.

Se recomienda a todos los usuarios que accedan periódicamente a esta Política de Privacidad que encontraran en el sitio Web https://potsandmoss.com/privacy-policy/

This Policy for the Treatment of Personal Data is published on August 26, 2021.

 

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